Route calls between Teams and Live Hub

Routing calls between Teams and Live Hub requires two configuration entities: a counterpart in Live Hub for the Teams tenant to exchange calls with, and a routing rule that joins the two. Both come after the tenant is connected and its phone numbers are assigned.

Create the Live Hub entity

The Teams tenant needs a counterpart in Live Hub, which can be any of the following:

• a SIP connection
• a phone number
• a bot connection

Whichever you choose, it must support the numbers you assigned to your Teams users. If you connect the tenant to a SIP trunk, for instance, those numbers must fall within the range you bought from the trunk provider.

Create the routing rule

A routing rule carries calls from the Teams tenant to that entity, and back the other way. A Teams connection behaves like a SIP connection on the Routing screen: it is selectable in both the 'Connected service' and 'Connected with' columns.

See Routing rules for how to build the rule.